Last updated: 12/08/2026

ML Care Group Ltd respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our services.

1. Who We Are
ML Care Group Ltd is responsible for the personal information collected through this website.

Business name: ML Care Group Ltd
Registered address: Office 2 First Floor, The Tube, 86 North Street, Manchester, M8 8RA
Email: info@mlcaregroupltd.co.uk
Company number: 17342215

For the purposes of UK data protection law, [Business Name] is the data controller.

2. Information We Collect
We may collect the following personal information:

  • Your name
  • Email address
  • Telephone number
  • Postal or business address
  • Information submitted through our contact or enquiry forms
  • Details relating to services you enquire about or purchase
  • Payment and transaction information, where applicable
  • Communications between you and our team
  • Technical information, including your IP address, browser type, device type and operating system
  • Information about how you use and navigate our website
  • Marketing preferences

Please do not provide sensitive personal information unless it is necessary and we have specifically requested it.

3. How We Collect Your Information
We may collect information when you:

  • Complete a form on our website
  • Contact us by telephone, email or social media
  • Request a quote or further information
  • Purchase or use our products or services
  • Subscribe to our newsletter or marketing communications
  • Respond to a survey or promotion
  • Browse or interact with our website
  • Accept optional website cookies

We may also receive information from analytics providers, advertising platforms, payment providers, publicly available sources or other third parties where permitted by law.

4. How We Use Your Information
We may use your personal information to:

  • Respond to questions and enquiries
  • Provide quotations, products or services
  • Process payments and transactions
  • Manage our relationship with customers
  • Deliver customer support
  • Keep appropriate business and financial records
  • Improve our website, services and customer experience
  • Monitor website performance and security
  • Prevent fraud, misuse and other unlawful activity
  • Send marketing communications where you have agreed to receive them or where otherwise permitted by law
  • Comply with our legal and regulatory obligations
  • Establish, exercise or defend legal claims

5. Our Lawful Bases
We will only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

Consent: You have given us permission to use your information for a particular purpose.
Contract: The information is needed to enter into or fulfil a contract with you.
Legal obligation: We must use or retain the information to comply with the law.
Legitimate interests: The information is reasonably necessary to operate, protect or improve our business, provided that these interests do not override your rights.
Vital interests: The information is necessary to protect someone’s life.

Where we rely on consent, you may withdraw it at any time by contacting us or using the unsubscribe option provided.

6. Marketing Communications
We may contact you with relevant news, offers or information about our services where you have consented or where we are otherwise legally permitted to do so.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in a marketing email
  • Following the opt-out instructions included in the communication

Opting out of marketing will not prevent us from sending essential service, account or transaction-related messages.

7. Cookies and Analytics
Our website may use cookies and similar technologies to:

  • Ensure the website functions correctly
  • Remember your preferences
  • Understand how visitors use the website
  • Measure website performance
  • Support advertising and marketing activities

Some cookies are essential and do not require consent. Where required, optional analytics, advertising and marketing cookies will only be used after you have provided consent through our cookie banner.

You can change your cookie preferences through the website’s cookie settings or your browser. Disabling certain cookies may affect how the website operates.

Please see our Cookie Policy for further information.

8. Sharing Your Information
We may share personal information with trusted third parties where necessary, including:

  • Website hosting and IT service providers
  • Email, communication and customer-management providers
  • Payment processors and financial institutions
  • Accountants, legal advisers and professional consultants
  • Analytics and advertising providers
  • Delivery or fulfilment partners
  • Government departments, regulators, law-enforcement bodies or courts where legally required
  • A buyer, investor or adviser involved in a business sale, merger or
  • restructuring

These organisations may only use the information for the agreed purpose and must protect it appropriately.

We do not sell your personal information.

9. International Data Transfers
Some of our service providers may store or process personal information outside the United Kingdom.

Where information is transferred internationally, we take appropriate steps to ensure it receives a suitable level of protection. This may include relying on adequacy regulations or approved contractual safeguards.

You may contact us if you would like further information about the safeguards used.

10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax and reporting requirements.

Retention periods may vary depending on:

  • The type and sensitivity of the information
  • Why the information was collected
  • Whether we have an ongoing relationship with you
  • Our legal and contractual obligations
  • The need to resolve disputes or defend legal claims

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of.

11. How We Protect Your Information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed as completely secure. You should take suitable precautions when sharing information online.

12. Your Data Protection Rights
Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information
  • Ask us to restrict how your information is used
  • Object to certain uses of your information
  • Request that your information be transferred to you or another organisation
  • Withdraw consent at any time
  • Object to direct marketing

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us at [Email Address]. We normally respond to valid requests within one month.

13. Third-Party Websites
Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices or content.

We recommend reading the privacy policy of any third-party website before providing personal information.

15. Changes to This Policy
We may update this privacy policy to reflect changes to our services, website or legal obligations. The latest version will be published on this page with the updated revision date.

We recommend reviewing this policy periodically.

16. Contact Us
If you have questions about this policy or how we use your personal information, please contact:

Business name: ML Care Group Ltd
Registered address: Office 2 First Floor, The Tube, 86 North Street, Manchester, M8 8RA
Email: info@mlcaregroupltd.co.uk
Company number: 17342215